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HomeSolutions

Total Technology Solution

Our Total Technology Solution is a bundled set of services designed specifically for small and medium sized businesses, to provide technology management at a predictable cost. With Cautela Network’s Total Technology Solution, we become your fully staffed IT department. We will work closely with you to understand the details of your business operations in order to provide you with a solid technology plan and the operational support your company needs.

24/7 Support

  • Unlimited phone support.
  • Online help portal and ticket status.
  • Unlimited remote control support.
  • Support on many popular applications.*
  • 24/7 Monitoring of critical servers and equipment
  • 24/7 Emergency response support.
  • Unlimited on-site support.

Maintenance and Management

  • System Optimization.
  • Configuration Management.
  • Operating System Updates and Patches.
  • Software Updates.**
  • Active Directory and Group Policy Management.
  • AD Account Management
  • Regular Audits.
  • Secure Desktop BackUp and Restore.***

Security

  • Antivirus Software Management & Update.
  • Vulnerability Scanning.
  • Firwall Management.
  • Internet Content Filtering
  • Security Policy Management.
  • Regular Audits.

Technology Management

  • Dedicated Senior IT Professional working as your CTO.
  • Regular CTO meetings including a quarterly review.
  • Vendor management.
  • Annual Technology Plan.
  • Business Continuity Plan
  • Inventory Management.
  • Software License Management and Compliance.
  • Purchasing Support.
Tech Tips
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Green IT Tip

Save on energy costs with Virtualization Technologies Most servers run at less than 10 percent of capacity, wasting hardware, space, and electricity. By optimizing your IT infrastructure through server consolidation and dynamic management, you can lower equipment costs and reduce the environmental impact of your data centers, while improving service levels and decreasing costs.

Learn more